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Driving Employee Engagement Through Data Analytics: Helping Leaders Make Better People Decisions
Abstract
Employee engagement refers to a condition where the employees are fully engrossed in their work and are emotionally attached to their organization. An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers his/her organization's interests and productivity. There is a clear and mounting evidence that employee engagement keenly correlates to corporate performance in areas such as retention, productivity, customer service and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects People Strategy with Business Strategy. Aimed at HR Professionals and People Managers, this chapter offers a complete, practical resource for understanding, measuring and building engagement with the use of data. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics this will help professionals make better and more informed decisions across the Engagement, Retention and People Satisfaction space.
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