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E-Government and Related Indices: Telecommunications Infrastructure, Human Capital, Institutional Efficacy, and Online Services
Abstract
The primary United Nations E-Government Index is a composite of three component indices: telecommunications infrastructure, human capital, and online e-government services, where the first two can be seen as enablers of the third. This study investigates the addition of a complementary component index for institutional efficacy, which is hypothesized to be another enabling factor. The institutional efficacy index is operationalized using existing measures gathered and made available by the World Bank. Statistical analysis shows that the institutional efficacy index is indeed a significant, additional predictor of online e-government services across nations. Following the presentation of basic results, qualitative analyses are undertaken to develop an assortment of generic national profiles. Preliminary analyses of changes over time are also presented using data from prior years, and directions for future research are outlined.
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