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An Effective Approach for Evaluating Usability of Web Sites
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Author(s): Emel Kizilkaya Aydogan (Erciyes University, Turkey), Elif Kilic Delice (Ataturk University, Turkey)and Petraq Papajorgji (European University of Tirana, Albania)
Copyright: 2013
Pages: 11
Source title:
Enterprise Business Modeling, Optimization Techniques, and Flexible Information Systems
Source Author(s)/Editor(s): Petraq Papajorgji (Universiteti Europian i Tiranes, Albania), Alaine Margarete Guimarães (State University of Ponta Grossa, Brazil)and Mario R. Guarracino (Italian National Research Council, Italy)
DOI: 10.4018/978-1-4666-3946-1.ch008
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Abstract
University Websites have been one of the important Websites for students, university personnel, and researchers. However, usability has long been a major concern within Websites. This chapter develops an evaluation approach using usability criteria and the Fuzzy Analytic Hierarchy Process (FAHP) for the comparison of Websites in a fuzzy environment. Firstly, alternative Websites are examined by experts using usability criteria in the literature. Then, FAHP is used to determine the usability criteria weights from subjective and imprecise judgments of the experts. Finally, Websites are compared based on usability criteria weights.
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