The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US
Abstract
Competition within the retail grocery industry has reached an all-time high. Organizations looking to differentiate themselves from rivals are focusing on improved customer satisfaction. This quantitative research study investigated how customer satisfaction was related to contemporary leadership styles and employee engagement. Transactional leadership theory, transformational leadership theory, and charismatic leadership theory were used as the theoretical framework of the study. Regression analyses were conducted to determine the effect of contemporary leadership styles on employee engagement in addition to determining the extent of the relationship existing with customer satisfaction. The results of the study indicated both transactional leadership and transformational leadership positively impacted or increased employee engagement; however, transformational leadership proved to be a significantly higher predictor of employee engagement.
Related Content
Jun Sung Hong, Alberto Valido, Luz E. Robinson.
© 2024.
26 pages.
|
Adrijana GrmuĊĦa, Jun Sung Hong.
© 2024.
48 pages.
|
Justin J. Joseph, N. Alexander Aguado, Christoper W. Purser.
© 2024.
30 pages.
|
Sivani Pegadraju, Zidan Kachhi.
© 2024.
26 pages.
|
Ramona Sue McNeal, Susan M. Kunkle, Lisa Dotterweich Bryan, Mary Schmeida.
© 2024.
24 pages.
|
Angela R. Staton, Tammy Gilligan, Michele Kielty.
© 2024.
22 pages.
|
Ranjit Singha, Surjit Singha, Alphonsa Diana Haokip, Shruti Jose, V. Muthu Ruben.
© 2024.
14 pages.
|
|
|