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Emergency: A New Ambulance Despatch System

Emergency: A New Ambulance Despatch System

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Author(s): Darren Dalcher (Middlesex University, UK)
Copyright: 2004
Pages: 17
Source title: Annals of Cases on Information Technology: Volume 6
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-259-6.ch025

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in Melbourne, Australia. The system itself is now operational; however, the legal and political implications are still subject to the deliberations of inquiry boards and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.

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