Enterprise IT Operations: Cognitive Automation and ignio™

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Author(s): Harrick Vin (Tata Consultancy Services, India)
Copyright: 2020
Pages: 9
Source title: Advanced Digital Architectures for Model-Driven Adaptive Enterprises
Source Author(s)/Editor(s): Vinay Kulkarni (TCS Research, Tata Consultancy Services, India), Sreedhar Reddy (TCS Research, Tata Consultancy Services, India), Tony Clark (Aston University, Birmingham, UK)and Balbir S. Barn (Middlesex University, London, UK)
DOI: 10.4018/978-1-7998-0108-5.ch014

Keywords: Business Science Reference / E-Business / E-Business Architecture / Knowledge Management and Library Science

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Abstract

Over the past decade or so, for most enterprises, information technology (IT) has shifted from being a support function to be a synonym for business wellness. During the same period, though, the scale and complexity of IT for running business has grown significantly; today, performing any business function requires complex interplay of many, often invisible and dynamically changing, technology components. This is making design resilient and interruption-free IT a significant challenge. This chapter discusses limitations of traditional approaches for managing enterprise IT operations; introduces the concept of cognitive automation, a novel approach that blends intelligence with automation to transform enterprise IT operations; and describes the design of ignio™, a cognitive automation platform for enterprises. The author concludes by highlighting the challenges in driving cognitive transformation of enterprise operations and providing some suggestions for embarking upon this journey.

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