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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

ERP Software Maintenance

ERP Software Maintenance
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Author(s): Elyjoy Muthoni Micheni (Technical University of Kenya, Kenya)
Copyright: 2020
Pages: 23
Source title: Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software
Source Author(s)/Editor(s): Geoffrey Muchiri Muketha (Murang'a University of Technology, Kenya) and Elyjoy Muthoni Micheni (Technical University of Kenya, Kenya)
DOI: 10.4018/978-1-5225-7678-5.ch012


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This chapter will explain ERP software maintenance and the effort required to locate and fix errors in the ERP software. Software maintenance is defined as the totality of activities required to provide cost-effective support to a software system. The purpose of software maintenance is to modify and update software application after delivery to correct faults and to improve performance. The chapter will highlight activities performed during the pre-delivery stage, including planning for post-delivery operations, supportability, and logistics determination, and also activities performed during the post-delivery stage, including software modification, training, and operating a help desk. The chapter will discuss the types of maintenance and highlight the ERP process support activities and the ERP system maintainability framework. The chapter will explain the maintenance of ERP software and will also discuss the ISO/IEC 9126 and IEEE Standard 1219-1998 for software maintenance. Issues in ERP software maintenance are also presented and discussed.

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