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European General Practitioners' Usage of E-Health Services

European General Practitioners' Usage of E-Health Services
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Author(s): Jose Manuel Ortega Egea (Universidad de Almeria, Spain)
Copyright: 2008
Pages: 10
Source title: Encyclopedia of Healthcare Information Systems
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Illinois Institute of Technology, USA) and Eliezer Geisler (Illinois Institute of Technology, USA)
DOI: 10.4018/978-1-59904-889-5.ch069


View European General Practitioners' Usage of E-Health Services on the publisher's website for pricing and purchasing information.


Technology plays an increasingly critical role in current markets. Diverse technological innovations are significantly changing how services are provided in different industries (Bitner & Brown, 2000). In this regard, new digital and Internet-related technologies are dramatically modifying how companies, employees, and customers interact in service encounters (Alba, Lynch, Weitz, Janiszewski., Lutz, Sawyer, & Wood, 1997; Hoffman & Novak, 1996). In the health care sector, Internet technologies have the potential to improve the provision of health and patient care services like no other communications medium in the past (Shepherd & Fell, 1997). The health care sector, where interpersonal encounters between health staff and patients determine to a great extent service quality and patient satisfaction, will require diverse modifications, in order to fully benefit from the improvements promised by Internet technologies.

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