The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
European General Practitioners' Usage of E-Health Services
Abstract
Technology plays an increasingly critical role in current markets. Diverse technological innovations are significantly changing how services are provided in different industries (Bitner & Brown, 2000). In this regard, new digital and Internet-related technologies are dramatically modifying how companies, employees, and customers interact in service encounters (Alba, Lynch, Weitz, Janiszewski., Lutz, Sawyer, & Wood, 1997; Hoffman & Novak, 1996). In the health care sector, Internet technologies have the potential to improve the provision of health and patient care services like no other communications medium in the past (Shepherd & Fell, 1997). The health care sector, where interpersonal encounters between health staff and patients determine to a great extent service quality and patient satisfaction, will require diverse modifications, in order to fully benefit from the improvements promised by Internet technologies.
Related Content
|
Giulia Perasso, Chiara Baghino, Elisabetta Capris, Elena Cocchi, Silvia Dini, Valentina Facchini, Antonella Panizzi, Valentina Salvagno.
© 2022.
24 pages.
|
|
Simon Shachia Oryila, Philip Chike Chukwunonso Aghadiuno.
© 2022.
32 pages.
|
|
Macire Kante, Patrick Ndayizigamiye.
© 2022.
17 pages.
|
|
Abiodun Alao, Roelien Brink.
© 2022.
32 pages.
|
|
Patrick Ndayizigamiye.
© 2022.
19 pages.
|
|
Mwai Chipeta, Donald Flywell Malanga.
© 2022.
28 pages.
|
|
Margaret Nagwovuma, Gilbert Maiga, Agnes Nakakawa, Emmanuel Eilu.
© 2022.
22 pages.
|
|
|