Evaluating Health Information Services: A Patient Perspective Analysis

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Author(s): Umit Topacan (Bogazici University, Turkey), Nuri Basoglu (Bogazici University, Turkey)and Tugrul U. Daim (Portland State University, USA)
Copyright: 2011
Pages: 13
Source title: Developments in Healthcare Information Systems and Technologies: Models and Methods
Source Author(s)/Editor(s): Joseph Tan (McMaster University, Canada)
DOI: 10.4018/978-1-61692-002-9.ch001

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

The objective of the chapter is to explore the factors that affect users’ preferences in the health service selection process. In the study, 4 hypothetical health services were designed by randomly selecting levels of 16 attributes and these services was evaluated by the potential users. Analytical Hierarchy Process (AHP), one of the decision making methods, was used to assess and select the best alternative.

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Evaluating Health Information Services: A Patient Perspective Analysis

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