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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Evaluating the Usability Maturity of Enterprise Resource Planning Systems

Evaluating the Usability Maturity of Enterprise Resource Planning Systems
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Author(s): Kelvin Kabeti Omieno (Kaimosi Friends University College, Kenya)
Copyright: 2020
Pages: 29
Source title: Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software
Source Author(s)/Editor(s): Geoffrey Muchiri Muketha (Murang'a University of Technology, Kenya) and Elyjoy Muthoni Micheni (Technical University of Kenya, Kenya)
DOI: 10.4018/978-1-5225-7678-5.ch008


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The enterprise resource planning (ERP) system is a complex and comprehensive software that integrates various enterprise functions and resources. Although ERP systems have been depicted as a solution in many organizations, there are many negative reports on ERP success, benefits, and effect on user performance. Previous research noted that there is a lack of knowledge and awareness of ERP systems and their overall value to ERP organizations. ERP systems have been widely studied during the past decade; yet they often fail to deliver the intended benefits originally expected. One notable reason for their failures is the lack of understanding in user requirements. There are many studies conducted to propose software quality models with their quality characteristics. However, there is currently no dedicated software quality model that can describe usability maturity and involve new features of ERP systems. This chapter proposes a framework for evaluating the usability maturity as a quality attribute of ERP systems.

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