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Evaluating Web Sites of Municipal Corporations: A Case Study of Leading Cities in India
Abstract
While evaluation of government websites has been a matter of interest for researchers, the perspectives and parameters of such evaluation used in these have been diverse. It is primarily because the evaluated web sites had different objectives and only a general matrix could be used for their assessment. Fortunately, web sites of Municipal Corporations have a unique advantage in this respect. The kind of information needs and citizen services required in different cities do not differ significantly in most cases. In this chapter, an attempt has been made to evaluate municipal websites of twenty major cities in India. It also examines the relationship between the income levels of the city and the quality of municipal website. While the glaring differences were observed among municipal web sites of different cities, no significant relationship could be established between the quality of municipal websites and income levels in the city.
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