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Evaluation of Arab Municipal Websites
Abstract
High speed wireless networks and mobile and web-based services are changing the way we, as consumers of information, communicate, learn, do business and receive services. Successful e-commerce models have raised the expectations of citizens to have government agencies and organizations provide public services that are timely and efficient. With the growth and development of Arab cities, especially in the capitals, life becomes a little bit harder for citizens dealing with highly bureaucratic government agencies as their demands for basic services increase. Although e-readiness in the region has grown considerably with impressive progress, Arab cities have been clearly absent from studies on worldwide e-municipal websites. In this study, an evaluation checklist for was used to evaluate official municipal websites of Arab capitals. The study found that these websites were not citizen centered, suffered from fundamental problems, had some features that were inoperable and did not follow basic guidelines for any municipal website. These sites were dominated by aesthetics and technical novelties alone, providing inactive information rather than the inclusion of interactive e-services with immediate feedback and easy to use, navigable interfaces.
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