Evaluation of Key Metrics for Performance Measurement of a Lean Deployment Effort

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Author(s): Edem G. Tetteh (Paine College, USA), Ephrem Eyob (Virginia State University, USA)and Yao Amewokunu (Virginia State University, USA)
Copyright: 2012
Pages: 12
Source title: Customer-Oriented Global Supply Chains: Concepts for Effective Management
Source Author(s)/Editor(s): Ephrem Eyob (Virginia State University, USA)and Edem G. Tetteh (Virginia State University, USA)
DOI: 10.4018/978-1-4666-0246-5.ch014

Keywords: Business & Management / Business Science Reference / Global Business / Supply Chain Management

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Abstract

To meet customer’s needs for high-quality goods and avoiding risks of product-liability, global firms continually evaluate the performance of their supply chain for optimum design. Lean management is one of the key techniques businesses adopt in redesigning their processes. The technique is a vital strategy to increase productivity and effectiveness with respect to the movement of goods. Multivariate Analysis of Variance (MANOVA) was utilized to evaluate the performance of work cell, shift, worker’s experience, and kaizen event participation level during a lean enterprise deployment effort at a multinational organization. The significance of the effects of these variables were assessed based on various lean supply chain factors such as First In First Out (FIFO), Setup Wheel System (SWS), Standard Operating Procedures (SOP), Clip System(CS), and Key Performances Indicators (KPI). The results support the criticality of metrics and their impact in implementing a lean manufacturing process in a global supply chain environment.

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Evaluation of Key Metrics for Performance Measurement of a Lean Deployment Effort

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