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Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles

Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles

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Author(s): W. L. Kuechler (University of Nevada at Reno, USA)
Copyright: 2006
Pages: 19
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-0.ch011

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

The case study describes the first four years of the radical reorganization of the Nevada Department of Motor Vehicles. The primary focus is on the development of the IT system on which organizational restructuring depended. The case investigates several apparent contradictions of conventional systems development wisdom.

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