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Expatriate Selection and Retention: Identifying and Assessing the Other Characteristics beyond Knowledge, Skills, and Abilities
Abstract
Many international hotel chains (IHCs) have sent their employees, their expatriates, overseas to maintain corporate standards, fill skills gaps, and transfer technology and corporate culture in their worldwide properties. The workforce is the backbone of any organization, and IHCs should pay careful attention to trends as well as published research to reduce failures that will ultimately affect its financial state as well as the organization as a whole. This chapter will be on the hotel industry in China. Hence, the focus of this chapter is on the matter that when IHCs are selecting expatriates to send to China, IHRM and IHCs need to identify and assess these expatriates' other characteristics (O). These O characteristics are: (1) desire to prematurely terminate an expatriate's assignment; (2) stable competencies; and (3) intercultural/international business communication.
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