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Exploiting Technological Potentialities for Collaborative New Product Development
Abstract
The new competitive scenario based on knowledge resources has led firms to become more open to innovative sources and mainly to focus on collaboration with customers to co-create value (Prahalad & Ramaswamy, 2004; Sawhney, Verona & Prandelli, 2005). The Internet, and more in particular, web 2.0 technologies, enable patterns of collaborative innovation, involving customers into the NPD process. By contrast, empirical studies show that there are many large and small companies which do not grasp the opportunities provided by the customers' contribution. This is due to a number of inhibiting factors that represent barriers for the collaborative innovation. This chapter aims firstly to delineate and validate some of these constraints by using the insights coming out from a case study and secondly to suggest a possible solution in order to overpass some of the barriers identified and to exploit the customers' knowledge acquired on the web.
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