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Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
Abstract
The implementation of Enterprise Recourse Planning (ERP) systems has grown rapidly, but limited research has been conducted to investigate the utilization of ERP systems. By extending the Technology Acceptance Model, this paper provides a research model for examining the impact of computer self-efficacy and ERP systems design features on the utilization of ERP systems. To test the proposed research model, data are collected through a questionnaire survey distributed among employees in different organizations that have implemented an ERP system in the United Arab Emirates. Structural equation modeling techniques are used in this study to verify the causal relationships between the variables. The results strongly support the extended TAM in understanding employees’ utilization of ERP systems. The implications of this study and further research opportunities are also discussed.
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