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Framework for Enhancing Organizational Performance: Haryana Government Departments, India
Abstract
The government departments in India need overhauling to improve effectiveness in providing services to citizens. The chapter proposes an organizational performance framework of Haryana State Government departments involved in providing services to citizens. The framework suggests dimensions which need improvement for enhancing organizational performance. This will help to improve efficiency and effectiveness in providing government services. The organizational performance framework has been suggested using responses collected from 150 government departments. A log linear regression analysis statistical technique is used to develop the framework. The framework can be used as a template for Government departments in similar other organizational settings.
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