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Google Apps as a Cloud Computing Solution in Italian Municipalities: Technological Features and Implications
Abstract
The Agenda Digitale Italiana, the strategic plan for the implementation of the Digital Agenda for Europe 2020 in Italy, aims to help citizens and businesses to get the most out of digital technologies, in order to deliver smart, sustainable, and inclusive growth. One of the pillars of this strategic plan is cloud computing, which a growing number of Italian public administrations have been activating. Different solutions have been adopted. Among these, Google Apps has been chosen for its integrated tools, low cost, and steep learning curve. This chapter aims to investigate the ongoing change in the technological architecture for eGovernment in Italian municipalities and the implications of the shift towards Google Apps as a cloud computing solution on their personnel’s empowerment. On the basis of the analysis of the best practices, recommendations will be provided for an effective implementation of Google Apps as a cloud computing solution to foster staff’s continuing professional and personal development in Italian municipalities.
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