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E-Government Citizen Centric Framework at District Level in India: A Case Study
Abstract
This chapter evaluates service quality, and suggests E-Government Citizen Centric Framework for Citizen Service Centers (CSC) of Haryana State in India. Citizen Centric framework is suggested by using responses collected from 300 users of five (5) E-Government citizen service centers. This framework can be used in other similar E-Government citizen service centers to evaluate service quality.
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