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How Online Counselling Is Utilised, Evaluated, and Received
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Author(s): Georgios Agathokleous (University of Wolverhampton, UK)and Abigail Olubola Taiwo (University of Wolverhampton, UK)
Copyright: 2022
Pages: 27
Source title:
Digital Innovations for Mental Health Support
Source Author(s)/Editor(s): Julie Prescott (University of Bolton, UK)
DOI: 10.4018/978-1-7998-7991-6.ch011
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Abstract
This chapter covers the broad range of online counselling work, using the COVID-19 era as a point of reference. It provides an overview of online applications of counselling and psychotherapy at pre-COVID-19 time and informs the reader of how online counselling provision has been accelerated during the pandemic. A theoretical overview of the key counselling and therapeutic processes as conceptualised in the cyberspace which considers six distinct modes of online communication are provided. An evaluation and the review of the latest efficacy and effectiveness research evidence of online counselling is also provided. The key benefits and challenges of digitalised therapeutic interventions from the clients' and therapists' perspectives covering pre and during COVID-19 are identified. Attention is drawn to existing studies on counselling engagement, adherence, outreach, non-stigmatising counselling practices, power imbalances in the counselling process, and therapy outcomes.
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