From Human Decision Making to DMSS Architecture

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Author(s): Jean-Charles Pomerol (Universite Pierre et Marie Curie, France)and Frederic Adam (University College Cork, Ireland)
Copyright: 2003
Pages: 31
Source title: Decision-Making Support Systems: Achievements and Challenges for the New Decade
Source Author(s)/Editor(s): Manuel Mora (Universidad Autónoma de Aguascalientes, Mexico), Guisseppi A. Forgionne (University of Maryland - Baltimore County, USA)and Jatinder N. D. Gupta (The University of Alabama in Huntsville, USA)
DOI: 10.4018/978-1-59140-045-5.ch004

Keywords: Business & Management / Decision Support Systems / Information Resources Management / Information Science Reference

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Abstract

In this chapter we begin by featuring the main characteristics of the human decision process. Then, from these traits, we separate the decision process between diagnosis and look-ahead. We explain why DMSSs are mainly look-ahead machines. We claim that look-ahead is generally performed via heuristic search and “what-if analysis” at different cognitive levels. This leads to a functional definition of DMSSs and to different architectures adapted to heuristic search and moreover, paves the way for an analysis of the decision support tools.

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