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Human Interactions in Software Deployment: A Case of a South African Telecommunication
Abstract
Software is intended to enable and support organisations, in order for them to function effectively and efficiently, towards achieving their strategic objectives. Hence, its deployment is critically vital to the focal actors (managers and sponsors). Software deployment involves two primary components, technology and non-technology actors. Both actors offer vital contributions to software deployment from different perspectives. Unfortunately, there has been more focus on the technological actors over the years. This could be attributed to why the same types of challenges, such as disjoint between development and implementation, persist. This chapter holistically examines the roles of non-technology actors in the deployment of software in organisations. The Actor-Network Theory (ANT) provides a lens in the analysis of the empirical data.
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