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Human Resource Management and Performance in the Hospitality Industry: Methodological Issues
Abstract
The purpose of this chapter is to review methodological issues highlighted in the empirical literature in the field of strategic human resource management that may be applied to the hospitality industry, and to propose possible solutions to overcome methodological problems. The chapter makes use of a general HRM-performance linkage framework that refers to the ‘black box' in strategic human resource management, and is based on the three HRM perspectives (universalistic, contingency, configurational).
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