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Implementation of a Network Print Management System: Lessons Learned

Implementation of a Network Print Management System: Lessons Learned

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Author(s): George Kelley (Morehead State University, USA), Elizabeth A. Regan (Morehead State University, USA)and C. Stephen Hunt (Morehead State University, USA)
Copyright: 2004
Pages: 19
Source title: Annals of Cases on Information Technology: Volume 6
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-259-6.ch017

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This case provides an interesting study from a number of perspectives on the implementation of a Network Print Management System (NPMS) in a complex end-user environment. It examines issues related to technology, systems analysis and design, selection and management of outsourced services, installation, testing, troubleshooting, and end user participation and acceptance.

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