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Implementing Software Metrics at a Telecommunications Company - A Case Study

Implementing Software Metrics at a Telecommunications Company - A Case Study

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Author(s): David I. Heimann (University of Massachusetts, USA)
Copyright: 2004
Pages: 19
Source title: Annals of Cases on Information Technology: Volume 6
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-259-6.ch036

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This case study explores a metrics program to track the development of a new version of a telecommunications companys voicemail product. The study addresses the adoption of the program, its components, structure, and implementation, and its impact on product quality and timeliness. The study also discusses the aftermath of the program and its place in the larger organizational culture.

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