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Implications of Knowledge Management Adoption Within Higher Education Institutions: Business Process Reengineering Approach
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Author(s): Fadzliwati Mohiddin (University of Technology Brunei, Brunei), Heru Susanto (University of Technology Brunei, Brunei & The Indonesian Institute of Sciences, Indonesia)and Fahmi Ibrahim (University of Technology Brunei, Brunei)
Copyright: 2021
Pages: 45
Source title:
Handbook of Research on Analyzing IT Opportunities for Inclusive Digital Learning
Source Author(s)/Editor(s): Patricia Ordóñez de Pablos (The University of Oviedo, Spain), Mohammad Nabil Almunawar (Universiti Brunei Darussalam, Brunei), Kwok Tai Chui (The Open University of Hong Kong, Hong Kong)and Maniam Kaliannan (Business School, Nottingham University, Malaysia)
DOI: 10.4018/978-1-7998-7184-2.ch016
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Abstract
The aim and objective of this research is to get a better understanding on the knowledge management system (KMS) practices and perception within higher education institutions (HEIs). This research will focus on three main aspects. The first aspect will be on identifying management tools used at the organizational level. Second, will be the supportive and hindrance factors on the adoption of KMS and the user perception and practices of KMS in the institution. A mix of methodologies is adapted to generate findings for this research. Both quantitative and qualitative methods will be used for this research through a questionnaire approach. The questionnaire is constructed in such a way that closed-ended questions and open-ended questions are included. The research has led to several important outcomes for the implementation of KMS in HEIs. This study has proposed a conceptual framework and support from other research outcomes (i.e., identification of the management tools used, the support and barriers for implementation, and user perception and practices for the KMS implementations).
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