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Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation

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Author(s): P. Banerjee (National Institute of Science, Technology & Development (NISTADS), India)
Copyright: 2006
Pages: 22
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-0.ch017

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success

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