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Information and Communication Technology Projects and the Associated Risks
Abstract
Organisational reliance on Information and Communication Technology (ICT) continues to increase. This is informed and triggered by the premise that ICT will help them to yield solutions that will fulfil or exceed their expectations, thereby making the organisation realise the required return on investment. In order to realise return on ICT investment, many organisations deploy ICT solutions through projects. However, not all ICT projects realise their goals and objectives, due to associated risks. Unfortunately, risks are never easy to identify or managed. This chapter explores and examines the risks factors in the deployment of ICT projects in organisations. Using the case study method, the research employs actor-network theory in the analysis of the data to understand the factors that manifest themselves into risks during the deployment of ICT projects in organisations. The study reveals that factors, such as knowledge base, performance contract, and communicative structure, are used to enable and support and at the same time to constrain the deployment of ICT projects in organisations.
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