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Information Security Threats in ERP Enabled E-Governance: Challenges and Solutions
Abstract
E-governance offers different e-Services to its citizens so that they can interact with the government in a more effective way. Enterprise Resource Planning (ERP), when implemented in the e-governance domain, combines all the government functions together into one single integrated system with a central database. This system serves the information needs of all the departments across geographies, while allowing them to communicate with each other. For this it is necessary to understand that government has become more dependent on modern technologies that have the potential to create seamless, responsive, and citizen-centric government for the benefit of all. At the same time, it has become increasingly vulnerable to a range of risks, from interruption of operations that are based on computers to loss of confidential data. Government agencies at all levels (national, provincial, and local) must protect the computer systems that they own and operate. Information security requires a combination of business, management, and technical measures in an on-going process. Security is costly, but like privacy, it should be addressed in the design phase and periodically reviewed. This chapter contributes to the ERP enabled e-governance literature for understanding threats and risks, clarification and investigation of the techniques in mitigating these challenges and issues involved in improving e-governance security. The interest generated by the ERP phenomenon in the public sector, and the peculiarities of this sector make specific studies of ERP in government organizations necessary. This is an issue which has not yet been widely addressed in the open literature.
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