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Information Systems Redesign in a State Social Services Agency: A Case Study

Information Systems Redesign in a State Social Services Agency: A Case Study

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Author(s): J.-P. Kuilboer (University of Massachusetts, Boston, USA)
Copyright: 2006
Pages: 16
Source title: Cases on Information Technology and Business Process Reengineering
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-396-0.ch008

Keywords: Business & Management / Business Information Systems / Business Process Management / Business Science Reference

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Abstract

This case addresses many of the causes of IS project failure. It is based on an information system redesign project undertaken by a State Social Services Agency.

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