Integrating and Measuring Business and Technology Services in the Context of Enterprise Architecture

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Author(s): Péter Fehér (Corvinus University of Budapest, Hungary)
Copyright: 2012
Pages: 16
Source title: Business Enterprise, Process, and Technology Management: Models and Applications
Source Author(s)/Editor(s): Venky Shankararaman (Singapore Management University, Singapore), J. Leon Zhao (City University of Hong Kong, Hong Kong)and Jae Kyu Lee (Korea Advanced Institute of Science and Technology, Republic of Korea)
DOI: 10.4018/978-1-4666-0249-6.ch008

Keywords: Business & Management / Business Policy / Business Process Management / Business Science Reference

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Abstract

The main goal of this chapter is to analyse the relationship between business value-adding processes and technology solutions (integration of business/processes and technology through service structures), and to guide measurement, control, and optimisation efforts of organisations based on the enterprise service structure. To achieve these goals is to develop an enterprise architecture model that includes business and IT services, business and IT processes, and measurement possibilities.

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