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Introducing Mobile Technology into an Australian City Council: Experience and Lessons Learned
Abstract
In an ongoing bid to provide high quality local government services, Penrith City Council partnered with the University of Western Sydney to derive a mobile strategy for the development of a range of handheld systems for use in the field. Several R&D projects aimed at determining the viability of using mobile technology for the conduct of off-site health, building and development and sewerage inspections and the allocation of parking and waste management infringements were conducted over a two-year period. Some significant issues relating specifically to the implementation of mobile technologies in a large Australian city council were encountered including: release hype vs. the implementation realities of mobile technology, technological options for the introduction of mobility, user acceptance of new technologies, management of client expectations, and local government standards and guidelines and their impact on development directions. The experiences and lessons that were learned from these projects can be of assistance to other local government agencies and similar organisations employing a heterogeneous workforce that is restrained by external legislation and policy.
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