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Job Satisfaction and Work Productivity During the COVID-19 Pandemic: Involuntary Work From Home of Higher Education in Indonesia
Abstract
The COVID-19 pandemic disrupted the nature of work. Involuntary work from home (IWFH), another form of telework, is increasingly promoted in sectors as a means to ensure continuity of operations in an emergency situation like a pandemic. This study includes the exploration of the relationship between involuntary work from home, communication functions, work-life balance, and its effect on work productivity and employee job satisfaction during this COVID-19 pandemic outbreak in the work situation of 100 employees at the higher educational institutions in Indonesia. The collected data of questionnaires were processed using the SEM method using the SmartPLS program. This study finds some critical factors shaping the experiences and outcomes of IWFH in pandemic situations. The success of work management depends on the communication function between employees to job satisfaction for work productivity.
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