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Knowledge Capture in E-Services Development: A Prosperous Marriage?
Abstract
In this paper, the authors examine whether the union of Knowledge Management with e-services development would be successful in performing as a collaborative functioning unit. The focus of this research is examining the potential for using Knowledge Management as a means for improving research and practice in e-services development. The authors analyze a real-life case against the Knowledge Capture model and its associated knowledge loss. The results show that KM theory has definite potential to elevate e-services research and practice, for example, by adding analysis and decision points concerning what knowledge to use and how to collect it. This is particularly relevant when collecting requirements, information, and desires from potential users of an e-service at the start of a development project.
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