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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge Management in the Non-Governmental Organizations Context

Knowledge Management in the Non-Governmental Organizations Context
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Author(s): Mansour Esmaeil Zaei (Panjab University, India)
Copyright: 2019
Pages: 19
Source title: Crowdsourcing and Knowledge Management in Contemporary Business Environments
Source Author(s)/Editor(s): Regina Lenart-Gansiniec (Jagiellonian University, Poland)
DOI: 10.4018/978-1-5225-4200-1.ch003


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NGOs are recognized as knowledge-intensive organizations in nature. This is because of the employees' and volunteers' professionalism and knowledgeable experiences and the area in which NGOs work. However, like other organizations, NGOs have fewer financial and personal resources but huge and greater demand for their services. Consequently, leading NGOs started to reengineer their core processes and organizational paradigms to minimize the cost and time spent on internal functions in order to apply the greater part of their energies externally. To meet these targets, NGOs develop and formalize systems and mechanisms for converting and retaining their tacit knowledge to explicit knowledge over time successfully. This strategic and systematic process and mechanism for data capture, storage, classification, and retrieval is knowledge management. Hence, this chapter will attempt to fill the absence of KM study in NGOs. It will help to understand KM from the perspective of NGOs.

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