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Knowledge Management Strategies for Higher Education
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Author(s): Banu Çalış Uslu (Marmara University, Turkey), Buket Doğan (Marmara University, Turkey), Kazım Yıldız (Marmara University, Turkey), Anil Bas (Marmara University, Turkey), Önder Demir (Marmara University, Turkey)and Eyüp Emre Ülkü (Marmara University, Turkey)
Copyright: 2021
Pages: 18
Source title:
Enhancing Academic Research and Higher Education With Knowledge Management Principles
Source Author(s)/Editor(s): Suzanne Zyngier (Zyngier Consulting, Australia)
DOI: 10.4018/978-1-7998-5772-3.ch007
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Abstract
With digital transformation and progress in science, developing process capabilities with limited resources has gained immense importance for higher education institutions. To provide the highest quality education services and manage the information and knowledge management processes, appropriate strategies, and related key performance management factors must be defined efficiently. In the literature, numerous models and tools have been proposed to measure knowledge management capabilities (Mohapatra et al., 2016; Imran et al., 2017; Dayan et al., 2017; Trivella et al., 2015). This chapter aims to develop a better understanding of the relationship between knowledge management processes and propose an assessment model of knowledge management system for higher education institutions to measure knowledge resources and their capabilities. To do so, the knowledge management system is identified by four main attributes (People, Processes, Technology and Culture) and each attribute is comprehensively analysed in a dedicated section.
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