Lessons from the Private Sector: A Framework to be Adopted in the Public Sector

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Author(s): Jamie O’Brien (St. Norbert College, USA)
Copyright: 2014
Pages: 26
Source title: Building a Competitive Public Sector with Knowledge Management Strategy
Source Author(s)/Editor(s): Yousif Al-Bastaki (University of Bahrain, Bahrain)and Amani Shajera (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-4666-4434-2.ch008

Keywords: Business and Organizational Research / Business Science Reference / Government & Law / Public & Sector Management

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Abstract

The primary aim of this chapter is to operationalize a Knowledge Assessment Framework (KAF) using two exploratory case studies. The development of a KAF is important for the public sector for three reasons. Firstly, the use of knowledge assessment allows firms to pinpoint knowledge gaps. Secondly, it allows firms to manage knowledge more effectively. Thirdly, it gives public sector organizations a diagnostic tool with which to gauge their knowledge base. The effective management of knowledge can be considered a competency that enables a greater level of service to be extracted from other resources within the organization.

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Lessons from the Private Sector: A Framework to be Adopted in the Public Sector

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