The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Leveraging Artificial Intelligence for Enhancing Customer Experience and Efficiency in the Banking Industry
Abstract
AI is a revolutionary force that could disrupt several sectors. This chapter addresses key questions about AI's impact on banking. It examines natural language processing, machine learning, and predictive analytics in finance. The study aims to elucidate how AI can enhance the banking experience for customers by exploring its role in personalized services, customer support, and fraud prevention. Further, it offers a comprehensive analysis of the pros and cons of utilizing AI in banking operations, illuminating the potential ethical and societal difficulties that may arise as a result. The research examines how AI can improve banking efficiency, transforming the business. The study's main objective is to inform industry stakeholders, policymakers, and researchers on the pros and downsides of AI adoption in this vital sector by addressing the significant AI in banking issues. This study sets the stage for a comprehensive exploration of AI's transformative potential in the banking landscape.
Related Content
|
Kamel Mouloudj, Vu Lan Oanh LE, Achouak Bouarar, Ahmed Chemseddine Bouarar, Dachel Martínez Asanza, Mayuri Srivastava.
© 2024.
20 pages.
|
|
José Eduardo Aleixo, José Luís Reis, Sandrina Francisca Teixeira, Ana Pinto de Lima.
© 2024.
52 pages.
|
|
Jorge Figueiredo, Isabel Oliveira, Sérgio Silva, Margarida Pocinho, António Cardoso, Manuel Pereira.
© 2024.
24 pages.
|
|
Fatih Pinarbasi.
© 2024.
20 pages.
|
|
Stavros Kaperonis.
© 2024.
25 pages.
|
|
Thomas Rui Mendes, Ana Cristina Antunes.
© 2024.
24 pages.
|
|
Nuno Geada.
© 2024.
12 pages.
|
|
|