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Library Automation: A Quantum Leap in Service Provision, a Quantum Leap in Identity?
Abstract
This chapter examines the development of two technologies related to library automation, Machine Readable Cataloguing (MARC) and Online Public Access Catalogues (OPACs), alongside an examination of how librarians reacted to library automation more generally. The technologies of library automation brought with them the promise of greater work efficiencies and cost savings, but also were seen as threatening core library services, specifically cataloguing and cataloguers. In the 1960s and 1970s, technology was seen as a tool to help free up librarians from the more clerical aspects of their day-to-day work lives so that they could develop more active relationships with their patrons and communities to better understand and meet their information needs. By the 1980s, however, there was a shift to understanding technology as necessary to the survival of libraries and the jobs of librarians.
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