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Localization of Tourism Destinations' Websites: Theory and Practices
Abstract
The globalization of the tourism industry has been made possible thanks to ICTs. From a communication viewpoint, Internet does not know political borders, but still experiences linguistic and cultural ones. This situation requires that publishers provide both a linguistic and a cultural translation of their messages. Only caring for such a comprehensive “localization” will ensure being understandable and attractive for people with different cultural backgrounds. The chapter analyzes (1) the reasons why localization in tourism online communication is needed (with a focus on tourism destinations and cultural tourism); (2) the main needed activities to provide it. It also discusses (3) different practices and strategies (presenting a few cases), as well as (4) the issue of how much localization is needed, and when it may become counter-productive, making the destination too much similar to one's own experience at home.
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