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Mastering Electronic Government in the Digital Age
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Author(s):
Kijpokin Kasemsap
(Suan Sunandha Rajabhat University, Thailand)
Copyright:
2019
Pages:
13
Source title:
Advanced Methodologies and Technologies in Government and Society
Source Author(s)/Editor(s):
Mehdi Khosrow-Pour, D.B.A.
(Information Resources Management Association, USA)
DOI:
10.4018/978-1-5225-7661-7.ch019
Keywords:
Business Science Reference
/
Government & Law
/
Government and Law
/
Public & Sector Management
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Mastering Electronic Government in the Digital Age
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Abstract
This chapter reveals the overview of electronic government (e-government), the adoption of e-government, the digital era governance (DEG) and new public management (NPM), and the significance of e-government in the digital age. E-government is the use of information and communications technology (ICT) to improve the activities of public sector organizations. E-government can open new opportunities for city and local governments to engage in governance by requiring the reforms of underlying working processes. E-government can advance the local democracy by improving the access to information and deepening the citizens' participation in the policy-making process. E-government offers a path to sustain with the civil society and the private sector to design effective services and tools to execute policies. The chapter argues that mastering e-government has the potential to enhance organizational performance and achieve strategic goals in the digital age.
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