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Medical Transcription a pioneer in the Healthcare Informatics
Abstract
Despite the importance of medical records, relatively little is known about medical transcription, a process through which voice files are transformed into healthcare documentation. This lack of knowledge is evident in academic research with no previous studies of medical transcriptionists (MTs) or the medical transcription service organizations (MTSOs) in existence despite the central role of the industry in the creation of healthcare documentation. The proposed chapter is a detailed ethnographic study of the medical transcription process. While its general aim is to document the impact of technology on the process of medical transcription, the topic resides in a broader array of issues that include the impact of technology on the workplace, and how assumptions of work drive technological design. The central issue being examined is what is the extent to which technology can replace workers and how design decisions impact practice by either facilitating or impeding it. Given the thing being produced is vital for medical treatment, resolving this question is not only of academic interest, but important to everyone who has a medical record.
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