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Metaverse Platforms and Entrepreneurs' Emotional Intelligence and Co-Creation Towards Quality Delivery in the Service Industry: New Normal
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Author(s): Marirajan Murugan (SRM Institute of Science and Technology, Chennai, India)and M. N. Prabadevi (SRM Institute of Science and Technology, Chennai, India)
Copyright: 2024
Pages: 30
Source title:
Creator's Economy in Metaverse Platforms: Empowering Stakeholders Through Omnichannel Approach
Source Author(s)/Editor(s): Babita Singla (Chitkara Business School, Chitkara University, India), Kumar Shalender (Chitkara Business School, Chitkara University, India)and Nripendra Singh (Pennsylvania Western University, USA)
DOI: 10.4018/979-8-3693-3358-7.ch011
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Abstract
The industrial revolution is facilitated by metaverse platforms, which encompass and integrates artificial intelligence (AI), machine learning methodologies (ML), augmented and virtual reality (AVR), industrial internet of things (IIoT), digital business transformation, and cloud computing services in the oil and gas service industries. The researchers conducted a literature analysis, analyzing case studies and concept studies from original equipment manufacturers (OEMs) and oil and gas operational service businesses. This research investigates the correlation between metaverse platforms, emotional intelligence, co-creation, and autonomous systems in relation to project quality and delivery throughout the Industrial Revolution. Scientists undertook an empirical investigation to comprehend the effects of metaverse platforms and entrepreneurs' emotional intelligence in the oil and gas industry during the Industrial Revolution.
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