Multi-Agent Simulation and Management Practices

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Author(s): Peer-Olaf Siebers (University of Nottingham, UK), Uwe Aickelin (University of Nottingham, UK), Helen Celia (University of Leeds, UK)and Chris Clegg (University of Leeds, UK)
Copyright: 2008
Pages: 8
Source title: Encyclopedia of Decision Making and Decision Support Technologies
Source Author(s)/Editor(s): Frederic Adam (University College Cork, Ireland)and Patrick Humphreys (London School of Economics, UK)
DOI: 10.4018/978-1-59904-843-7.ch072

Keywords: Accounting and Finance / Business & Management / Business Science Reference / Decision Support Systems

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Abstract

Intelligent agents offer a new and exciting way of understanding the world of work. Agent-based simulation (ABS), one way of using intelligent agents, carries great potential for progressing our understanding of management practices and how they link to retail performance. We have developed simulation models based on research by a multidisciplinary team of economists, work psychologists, and computer scientists. We will discuss our experiences of implementing these concepts working with a well-known retail department store. There is no doubt that management practices are linked to the performance of an organisation (Reynolds, Howard, Dragun, Rosewell, & Ormerod, 2005; Wall & Wood, 2005). Best practices have been developed, but when it comes down to the actual application of these guidelines considerable ambiguity remains regarding their effectiveness within particular contexts (Siebers, Aickelin, Battisti, et al., 2008). Most operational research (OR) methods can only be used as analysis tools once management practices have been implemented. Often they are not very useful for giving answers to speculative “what-if” questions, particularly when one is interested in the development of the system over time rather than just the state of the system at a certain point in time. Simulation can be used to analyse the operation of dynamic and stochastic systems. ABS is particularly useful when complex interactions between system entities exist, such as autonomous decision making or negotiation. In an ABS model the researcher explicitly describes the decision process of simulated actors at the micro level. Structures emerge at the macro level as a result of the actions of the agents and their interactions with other agents and the environment. We will show how ABS experiments can deal with testing and optimising management practices such as training, empowerment or teamwork. Hence, questions such as “will staff setting their own break times improve performance?” can be investigated.

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