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Not Stronger Than the Weakest Link: An Empirical Study of Coordination Work in an Industrial Context
Abstract
This chapter reports a field study of coordination work in an industrial warehouse. The warehousing process relies upon a chain-like structure of interdependent links for feeding the production line with components, a weak link jeopardizes the whole process as well as those that follow. The purpose of the study was to explore how an organization in the process industry structures their warehousing process for achieving a smooth and efficient flow of components, but also to identify factors that might jeopardize the process and how these were managed by the organization. The chapter provides a rich and detailed description of an intended coordination process, the involved actors, links, and dependence on IT. The chapter adds to the current body of research within coordination work and CSCW by offering a rich description of a case in which informal- as well as formal procedures are crucial for achieving a smooth and efficient process.
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