“In the Office”: Communication in Virtual Environments

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Author(s): Julie Radachy (Smarthinking, Inc., USA)and Christa Ehmann Powers (Smarthinking, Inc., USA)
Copyright: 2012
Pages: 16
Source title: Handbook of Research on Practices and Outcomes in Virtual Worlds and Environments
Source Author(s)/Editor(s): Harrison Hao Yang (State University of New York at Oswego, USA)and Steve Chi-Yin Yuen (The Univeristy of Southern Mississippi, USA)
DOI: 10.4018/978-1-60960-762-3.ch019

Keywords: Information Science Reference / Media & Communications / Social Computing / Virtual Communities & Virtual Reality

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Abstract

Using Smarthinking, Inc. as a case study, effective instant messaging is explored as a viable communication option for organizations, specifically virtual organizations, to decrease the feelings of isolation that telecommuters experience. Instant messaging is used to create a virtual team, thereby allowing its members to develop feelings of camaraderie and maintain and/or increase productivity while creating a virtual-organizational culture. In addition, the advantages and disadvantages of instant messaging are addressed from the perspective of the employees and the organization. Finally, the logistics of incorporating instant messaging into a virtual organization, from developing instant messaging guidelines and policies to encouraging effective synchronous communications, are examined.

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