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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Online Learner Satisfaction and Collaborative Learning: Evidence from Saudi Arabia

Online Learner Satisfaction and Collaborative Learning: Evidence from Saudi Arabia
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Author(s): Salem Alkhalaf (Griffith University, Australia), Jeremy Nguyen (Griffith University, Australia), Anne Nguyen (Griffith University, Australia) and Steve Drew (Griffith University, Australia)
Copyright: 2017
Pages: 13
Source title: Remote Work and Collaboration: Breakthroughs in Research and Practice
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-1918-8.ch025

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Abstract

Despite the considerable potential for e-learning to improve learning outcomes, particularly for female students and students who need to rely on distance learning, feedback from current users of e-learning systems in the Kingdom of Saudi Arabia (KSA) suggests a relatively low level of satisfaction. This study adopts a mixed-methods approach in investigating the underlying reasons for this situation. Results indicate that students are not unhappy with the information technology infrastructure or with other technical aspects. However, many students report a low level of interaction between them and their fellow students. When interactions do occur, students indicate overwhelmingly that they find such interactions useful. Together, these findings suggest that greater student interaction, which could be fostered through the use of collaborative learning, is likely to be both popular with students and beneficial to their learning outcomes.

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