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Ontology-Based Management of e-Government Knowledge
Abstract
In an effort to follow the new public administration roadmap but also invest in the sharing of knowledge, governmental organizations appear in a crossroad: a lot of knowledge has been created, organized and even digitized but still it cannot be considered available anywhere, anytime, for any citizen, business or other organization. The more scientists and managers study the issue, the more they realize that it is a question of “crossing the desert” than “jumping over the gap”. Making governmental knowledge available to its final beneficiaries requires the design, development and deployment of a Federated Knowledge Registry, as the platform to cater for the formal description, composition and publishing of the governmental services canvas. Such a system will manage traditional or web services, together with the relevant electronic documents and the process descriptions, in an integrated schema. Touching upon all knowledge management processes from knowledge capture, knowledge sharing, to knowledge creation, the chapter goes beyond the methodology and tools used for developing such a system for the Greek Government, to the integration and the diffusion of eGovernment knowledge with the help of formal ontology definitions - capturing the core elements of the domain together with their main relationships.
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