Organizational Analysis Leads to Dissection of Recurrent Training Issues

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Author(s): Melanie E. Ross (Old Dominion University, USA)and Jill E. Stefaniak (Old Dominion University, USA)
Copyright: 2019
Pages: 22
Source title: Human Performance Technology: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-8356-1.ch013

Keywords: Business Science Reference / Human Aspects of Business / Human Aspects of Technology / Social Sciences & Humanities

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Abstract

After consistently missing the contract's monthly-required staffing personnel requests, the senior director and senior manager of recruiting decided the day-to-day operations, procedures, and recruiting processes should be standardized within the recruiting section. The staffing department at Variant Data Systems, Inc. decided to move forward with instructional and noninstructional interventions to address incomplete biography submissions between the recruiters and the technical writer. This case study demonstrates how a layered organizational performance analysis was conducted to dissect recurring performance problems. The case also examines how an internal performance improvement consultant was utilized on the project to identify the performance issue and develop the expectations of the position, a communication plan, the formal instructional unit and knowledge management database, and accountability metrics to ensure it met the needs of the recruiting section in the staffing department.

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